FAQs

It depends on the timing of the cancellation or change request. If we haven't shipped it yet, then your request will be accepted. Otherwise, it's not acceptable. Please send us an email as soon as possible if you want to cancel an already submitted order.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit.

We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact us here for assistance.Please include:

Email address

First and Last Name

Phone Number

Detailed explanation of the issue or concern with your order

Order Number

We apologize if your item arrived damaged, broken, or defective.Contact us here for assistance with this issue. For more info on returns, here’s our Return policy.

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this include:

• Availability of items ordered
• Order item(s) are shipping from different fulfillment centers
• Order item(s) are shipping directly from the vendor

Note: When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

• Shipping Options: We offer free shipping for all orders. Typically, orders are processed within 2-5 business days and delivered within 7-10 business days, excluding processing time, via USPS carrier or another trusted shipping method.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
• Global Shipping: We ship worldwide, but be aware that international orders may incur customs duties and taxes imposed by the destination country, for which the recipient is responsible.
• Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdelivery caused by incorrect address information provided by the customer
• Order Processing: Orders are typically processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the following business day.
• Contact Information: If you have any questions or concerns about your order, shipping, or anything else, please don't hesitate to reach out to our customer service team via email, phone, or live chat. We are here to assist you.

We apologize if you had an issue with your delivery. You will have 30 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong, or if the merchandise was missing pieces or parts. Contact ushere for assistance.

At this time, we do not ship outside the U.S.

When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

There is a link in the return email where you will be directed to UPS to reprint or email the return label.

If you have your original invoice or packing slip, you will get a refund in the original form of payment.

We will credit your account(s) within 10 business days of receiving your return. It may take several days to post activity to your account.

If you received multiple return labels, you will receive a refund per return label. Since these returns go to different return locations these refunds will occur as each return shipment is processed.

Please note that if items are not shipped with the correct return shipping label, your items may be returned to you and your refund may not be processed.

• Shipping Options: We offer free shipping for all orders. Typically, orders are processed within 2-5 business days and delivered within 7-10 business days, excluding processing time, via USPS carrier or another trusted shipping method.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
• Global Shipping: We ship worldwide, but be aware that international orders may incur customs duties and taxes imposed by the destination country, for which the recipient is responsible.
• Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdelivery caused by incorrect address information provided by the customer.
• Order Processing: Orders are typically processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the following business day.
• Contact Information: If you have any questions or concerns about your order, shipping, or anything else, please don't hesitate to reach out to our customer service team via email, phone, or live chat. We are here to assist you.

Price adjustments are valid for kalastores.com prices only and cannot be adjusted to price match competitors.

Located on the top right corner of the screen on desktop, and on the left side on mobile you can click on "My Account" if you are currently not signed in, or If you are signed in to your account then you will see your name.

Enter your email address and password and click login.

• Please note: If you do not remember your password, then you can click on Forgot Password on the login page. You will then enter your email address and if you have an account matching that email address, you will receive an email shortly with instructions on how to reset your password. If you do not see the email, please check your junk folder.

Once you have successfully logged in, you will be able to edit your profile by clicking the edit button in the upper right corner of the profile section.

In addition, you can also update your address book for frequently used addresses, add or remove your credit card, and check the status of your order